What is your return policy?
We want you to love your purchase from Cardinal and The Dog! If for some reason you need to return an item please refer to the return procedure. Returns require a return authorization number. This number will be provided to you if your return is approved.
Cardinal and The Dog will gladly accept merchandise in its original condition and in original packaging with tags attached. Items should have no odors and no signs of wear or use. Cardinal and The Dog reserves the right to deny any return not meeting these guidelines. Online orders are subject to the same return/exchange policy as in-store purchases. We do not offer refunds. Return requests must be made within 14 days from the date the order was delivered to the shipping address. Approved returns will receive a single use Website Store Credit Code good for a website purchase completed within 6 months from date of issue. Website Store Credit Codes are only redeemable on the website and cannot be transferred to in store purchases. Please note - If your order qualified for a "gift with purchase" promotion this promotional item must be included with the return or value of the promotional item will be deducted from your Website Store Credit Code.
If you believe your return meets the above requirements click on "Request For Return Approval" located at the bottom of this page. Complete the form and submit for consideration. If your return request is approved Cardinal and The Dog will email you a Return Authorization Number and a form to print and include in the box with your return.
After you have received your return Authorization Number you have two options:
- In Person - currently not available.
- By Mail - If you prefer to mail your online order back to Cardinal and The Dog you are responsible for return shipping costs. Original shipping cost are non-refundable. If your return shipment is valued at over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please allow 3-5 business days for Cardinal and The Dog to process your return.
Cardinal and The Dog
9823 Tree Tops Lake Rd.
Tampa, FL 33626
Items non-eligible for returns or exchanges
- Personalized or customized merchandise is not eligible for return.
- Sale/clearance merchandise is not eligible for return
- Gift Card purchases are not eligible for return
How to return a damaged item
- We thoroughly inspect items prior to shipment. If you believe your item has a manufacturer defect please notify us within 7 days.
- We are unable to accept returns on merchandise damaged by the customer.